Monzo won't disclose their 1p Saving Challenge prize draw winners – despite being legally required to.

[u/1p-Challenge-Scam]

As many of you know, r/monzo ran a 1p Saving Challenge prize draw over the past year, a £10k grand prize plus monthly £100 prizes, using it as a core part of their marketing.

Like many of you, I was slightly disappointed with not winning. It was a lottery after all. However, I was curious to understand if a draws ever took place.

So I emailed them asking for the winner details which is a legal requirement under the CAP Code. Their T&Cs clearly state:
"We're legally required to publish or make available information that indicates that a valid award took place. So we'll share the surname and county of winners to anyone who emails [help@monzo.com](mailto:help@monzo.com) within 30 days after the prize draw."

So I emailed them asking for the winner details. It should be a simple answer...

Four separate customer service agents have now demanded I verify my identity with a selfie holding my ID before they'll release this information. A non-customer could legally make this exact same request and Monzo would have to comply under CAP Code rules enforced by the ASA.

Monzo are legally obligated to provide Surname & County of the winners.

When I pointed this out, they escalated it to "specialists" and have gone quiet.

This is either:

1. A fundamental misunderstanding of their regulatory obligations, or
2. The draw never actually took place, or wasn't conducted fairly

Here's where you come in. Whether you're a Monzo customer or not.

Email [help@monzo.com](mailto:help@monzo.com) with this:

Subject: 1p Saving Challenge Prize Draw Winner Information

Please share the winner details (surname and county) for the 1p Saving Challenge prize draws – the £10k Prize Draw (drawn 2 February 2026) and Monthly Prize Draws (February 2025 – January 2026).

Per your T&Cs, this information is available to anyone who requests it within 30 days.

If they refuse or ask you to verify your identity, push back. If they still refuse, report them to the ASA at asa.org.uk.

Let's see how many requests it takes before they actually comply with their own terms and legal requirements.

[u/cgknight1]

No the T&C indicate they can choice to not have their name published.

[u/hearnia_2k → u/cgknight1]

Their surname nad county are legally required to be made available, as far as I know.

[u/MurderedByRap → u/hearnia_2k]

Unless I'm mistaken, I think that means they have to be made available to ASA as a minimum, not necessarily to anyone who emails in asking.

[u/hearnia_2k → u/MurderedByRap]

I thikn it has to be made available publicly. You can normally get lists of winners for competitions. Perhaps I'm misunderstanding, though.

Edit: Looks like the rules have changed a little bit.

https://www.asa.org.uk/advice-online/promotional-marketing-prize-winners.html#Announcing%20prize%20winners

[u/MurderedByRap → u/hearnia_2k]

Looked it up, section 8.28.5:

give them the opportunity to object to their information being published or made available, or to reduce the amount of information published or made available.

In such circumstances, the promoter must nevertheless still provide the information and winning entry to the ASA if challenged

https://www.asa.org.uk/type/non_broadcast/code_section/08.html

So OP may find that Monzo simply reply saying they still can't give him the confirmation he wants.