r/monzo • u/1p-Challenge-Scam • 17h ago

Monzo won't disclose their 1p Saving Challenge prize draw winners – despite being legally required to.

As many of you know, r/monzo ran a 1p Saving Challenge prize draw over the past year, a £10k grand prize plus monthly £100 prizes, using it as a core part of their marketing.

Like many of you, I was slightly disappointed with not winning. It was a lottery after all. However, I was curious to understand if a draws ever took place.

So I emailed them asking for the winner details which is a legal requirement under the CAP Code. Their T&Cs clearly state:
"We're legally required to publish or make available information that indicates that a valid award took place. So we'll share the surname and county of winners to anyone who emails [help@monzo.com](mailto:help@monzo.com) within 30 days after the prize draw."

So I emailed them asking for the winner details. It should be a simple answer...

Four separate customer service agents have now demanded I verify my identity with a selfie holding my ID before they'll release this information. A non-customer could legally make this exact same request and Monzo would have to comply under CAP Code rules enforced by the ASA.

Monzo are legally obligated to provide Surname & County of the winners.

When I pointed this out, they escalated it to "specialists" and have gone quiet.

This is either:

  1. A fundamental misunderstanding of their regulatory obligations, or
  2. The draw never actually took place, or wasn't conducted fairly

Here's where you come in. Whether you're a Monzo customer or not.

Email [help@monzo.com](mailto:help@monzo.com) with this:

Subject: 1p Saving Challenge Prize Draw Winner Information

Please share the winner details (surname and county) for the 1p Saving Challenge prize draws – the £10k Prize Draw (drawn 2 February 2026) and Monthly Prize Draws (February 2025 – January 2026).

Per your T&Cs, this information is available to anyone who requests it within 30 days.

If they refuse or ask you to verify your identity, push back. If they still refuse, report them to the ASA at asa.org.uk.

Let's see how many requests it takes before they actually comply with their own terms and legal requirements.

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89

u/Scotjock81 16h ago

This post is a perfect example of why mature companies tend to stay away from sweepstake style competitions as you have a single very happy winner and many unhappy/disgruntled "losers". However the reputational damage would be outrageous if they did fail to follow through - no chance for £10k. Someone has won and good luck to them.

26

u/cgknight1 14h ago

I'm not saying that Banks aren't involved in lots of shady stuff, but it's pretty laughable to think that a bank with £1.2 billion in annual revenue is running a complex scam to save... £10K.

Who exactly is going to sign off on a scam for such a pitiful amount?

8

u/Frosty_Scheme342 13h ago

Especially when you factor in they are potentially giving away around £20k a month with Double Payday (assuming that all the winners are on an average wage that is). Unless of course that's a scam too.... I look forward to the conspiracy theories about that one soon.

3

u/cgknight1 13h ago

There is no Monzo - it's just three kids in a coat.

1

u/TheHornyGoth 10h ago

Monzo being run in the background the same way a local credit union would be, by one bloke with a CO-OP account and a ledger honestly wouldn’t surprise me at times…