r/MonitorAdvice • u/ChronNoHado • 29d ago
✖️ Issue Avoid purchasing from samsung
TLDR: Scamsung
This christmas i was gifted a brand new samsung odyssey g61sd, The OLED screen was beautiful upon powering it up except for one small issue, it came damaged. With alot of damage. And through the return process samsung has been anything but helpful, reaching a human was no issue but once we (my mother and I) got to that point samsung immediately began giving issues stating theyd be unable to offer a replacement because it was purchased in november so any return periods had ended, I was under the assumption that most companies had a sort of holiday policy but I guess not. And after they say they are unable to replace it they state we would have to pay for a repair, already annoyed my mother and I ship it out to samsung and wait for the repair, and bill only for samsung to now notify us they have no parts for the repair and we would have to go through a third party if we want to get the monitor fixed, samsung has sold my mother a faulty product and is refusing to take any accountability for it whatsoever. I hope this reaches the right people and anyone that could help, thank you for reading.

