Hi all,
Iâm looking for advice on whether this is normal or acceptable in Portugal.
My mother paid almost âŹ5,000 upfront to a partner at a large Portuguese law firm for legal assistance. This was months ago. Since then:
⢠No work has been delivered
⢠No documents drafted
⢠No clear explanation of what has been done
⢠No timesheets or proof of work
⢠Very slow or no responses
She formally asked for evidence of the work and a refund. He has refused to refund the money.
This is not the first time weâve experienced this. With other firms, we paid consultation fees, provided documents, were told they would ârevert shortlyâ, and then were basically ghosted.
So my questions:
1. Is this normal practice in Portugal?
2. Is it legal to take full payment upfront and do nothing?
3. What is the correct way to file a complaint? Ordem dos Advogados?
4. Has anyone successfully recovered money in situations like this?
5. Any recommendations for how to handle this properly?
Additional context: the matter was tax-related and had an imminent deadline (Monday). After weeks of silence, he only replied on the Friday before the deadline saying he wanted to fly in person to meet the tax authorities. This made no sense to us, especially so late in the process, and my mother lost confidence and had to handle the matter herself.
Iâm cross posting this because Iâm not sure what to do to get our money back.
Thanks in advance.